Office Manager

The Office Manager will oversee the daily operational functions within Moy ensuring efficient workflow, process improvement and resource allocation. They will manage the Operational Administrators and maintain operational policies to support organisational goals. Additionally, they will resolve operational issues and implement strategic initiatives to enhance productivity and effectiveness. 

This role requires flexibility and the ability to adapt to new situations. 

Objectives: 

• The role will involve communication and collaboration with the Group Head of Operations and the Operations Manager. 

• Management of Operational Administrators. 

• Maintain Proof of Delivery dockets using our integrated accounts package software. Key Duties and Responsibilities: 

• Supporting the Operations team with general administrative tasks. 

• Escalation contact to Operations Manager. 

• Liaison between Administration and Purchasing. 

• Answer customer queries via telephone calls, and emails. 

• Create sales quotes and orders for customers. 

• Daily creation of order, their maintenance, and fulfilment. 

• Raising of Logistics purchase orders and the processing of GRNs (Goods Receipt Notification). 

• Invoicing customers and uploading to TRAX. 

• Maintenance of orders and shipments to/from the 3PL warehouse. 

• Handling/recording and incident creation of complaints from supplier. 

• Managing returns. 

• Ordering from direct suppliers. (Kingspan/Imper/Rockwell/Knauff) 

• User of Intact to create shipment orders 

• Provide team support/cover, as necessary to Operations Administrative team. 

• Ad-hoc duties You will be required to be flexible in this position and must be prepared to undertake such other work as may be assigned to you by the Company from time to time. 

Skills required: 

• A proven ‘doer’ and self-motivated team player who encourages good will and respect in a team environment 

• Exceptional communication skills – confidence to communicate with customers. 

• Excellent time/diary management skills. 

• Excellent written and spoken English. 

• Eagerness to learn. 

• A flexible can-do attitude. 

• Logical and methodical approach to work practices and processes 

• Excellent knowledge of all relevant administrative systems (Microsoft Office, TRAX, Intact) 

• Must be able to communicate via email and telephone. 

Qualifications: Bachelor’s degree or equivalent in the relevant field.