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Head of Service

Dublin

Ireland

Location

Job Type

Full Time

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ABOUT THE ROLE

Automatic Fire & Integrated Solutions is a leading provider of sprinkler, gas suppression, and fire alarm systems. We are fully industry accredited and certified, offering installation and maintenance services across Europe, Africa, and beyond. Based in Dublin, our headquarters enable us to efficiently serve our clients in various locations.


Role Description

This is a full-time role for a General Manager of Service. The General manager will be responsible

  • Leading and managing the day to day operations within the Service Department, including service team scheduling, training and support

  • Building and maintaining solid customer relationships

  • Developing and implementing service strategies to enhance customer experience and meet service objectives

  • Fostering a customer-centric culture within the service team

  • Ensuring timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality

  • Conducting regular quality inspections of service work to ensure compliance with company standards and customer expectations

  • Preparing and presenting regular reports to senior management on service performance, key metrics and improvement initiatives

  • Key account management

  • Ensuring accurate and timely invoicing

  • Implementing IT service management strategies,

  • Providing effective team leadership.

This role is primarily located in Dublin but allows for some remote work.

Qualifications & Skills

  • Bachelor’s degree in engineering, business management or related field (Preferred)

  • Minimum of 5 years experience in service management, ideally in the fire protection industry

  • Proficiency in customer relationship management tools and software for tracking and monitoring service performance

  • Team Leadership, Service Delivery, and Operations Management skills

  • Budgeting and IT Service Management skills

  • Excellent organizational and problem-solving skills

  • Strong communication and interpersonal skills

  • Ability to work both independently and collaboratively

  • Experience in the fire protection industry is preferable

A competitive benefits package, reflecting the importance of this position, will be available to the right candidate.

We are an equal opportunities employer.

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