Electrical Shift Supervisor

The Shift Lead Technician will work as part of an operational team to support the Critical environment 24/7/365. The shift lead will manage the shift team, who is responsible for the monitoring, escalation, emergency response and operation of critical services within the data center environment. The shift team will operate out of the central facilities operation centre and will ensure all aspects of the facility are covered & monitored during their shift. The Shift team will also work alongside the day operations team to align CE equipment through Electrical or Mechanical switching activities to facilitate break/fix and planned preventive maintenance (PM) activities across the campus.

The Shift Lead Technician will report directly to the Campus Operations Manager. Shift technicians will report directly into the Shift Lead on site.

Responsibilities include:

·  Be the main point of contact on the Shift for the client & CBRE management.

·  Monitor all critical systems across campus from the central facilities operation centre and ensure that all incidents are escalated and responded to as per Runbook and SLA metrics.

·  Supervision of the central facilities operation centre and the shift team during your shift rotation.

·  Monitor and respond to abnormal conditions in critical facility systems through the use of recognized escalation tools and EOPs.

·  Work collaboratively with the Shift Supervisors in stabilizing affected systems during incident response. The shift lead will remain the incident owner and will close out the incident on satisfactory completion.

·  Provide detailed status reports during incidents through agreed channels.

·  Ensure all incident notifications are up to date during your shift and then closed out correctly as per site procedures when the task is completed.

·  Stay abreast of changes and improvement initiatives led by CBRE and the client.

·  Be fully conversant with the facility Emergency Response Plan, EOPs, and act as the shift liaison with the security team during site emergencies.

·  Provide a detailed shift handover report to the incoming shift team, this must be in a written format & supported by verbal handover from your shift team to the next – covering all aspects of the operation of the facility.

·  Have a full overview & awareness of all activities in conjunction with the day tech team.

·  Train in the operation of all critical facility systems across the campus as outlined in the site- specific CBRE training syllabus. Areas include Electrical, Mechanical, Building Monitoring, Fire and Controls.

·  Assist the day tech team in the shutting down/startups of equipment as per site operational procedures to support all PM/CM activities (MOP) carried out by the PM Team or Vendors.

·  Ensure all members of your shift team are using the CMMS correctly to report all facility related tasks, all technician time must be accounted for & recorded in CMMS.

·  Foster a culture of continued professional development through mentoring team members and building a lessons learned and feedback repository in conjunction with fellow shift leads and supervisors.

·  Lead and manage your team’s technical & personal development and appraisals within the constraints of the contract and CBRE policies. Provide detailed reports to CBRE management on this development showing progress & all appraisals/reviews are completed when required.

·  Author, Peer review, approve or carry out periodic reviews of all operational documentation (including EOP’s, Drills etc.) as issued by the Technical Manager.

·  Ensure a shift audit is carried out on all critical systems within the central facilities operation centre – BMS, EPMS, and Fireworks etc. at the end of your shift.

·  Mentor your shift team to progress through all training requirements on site

·  Carry out drills & complete tool box talks as per KPI tracker.

·  Adherence to all quality, health & safety, and environmental policies on site.

·  Ensure that the central facilities operation centre and all work areas are clean and tidy at all times

·  Ensure you & your shift team wear the CBRE uniform including appropriate PPE as issued at all times and that the professional image of CBRE is presented to clients and visitors at all times while on site.

·  Take the lead in onboarding and training new staff members on your shift.

Qualifications and Experience:

·  A fully verifiable trade qualification in a relevant engineering discipline and verifiable additional training that is relevant to the proposed environment.

·  Understanding of LV power distribution and loading. Previous data centre (or similar lab) experience - desirable

·  An excellent understanding and experience of the electrical and mechanical systems used in a data Center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, CRAC units, Fire Alarm systems, and Fire Suppression systems.

·  Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC’s), building management systems, and their integration with the data Centre infrastructure.

·  Experience of medium voltage distribution systems and associated switch gear and protection equipment.

·  Strong oral and written communication skills, with the ability to communicate intelligently and effectively with the client and with contractors who perform maintenance or upgrade work on the data Centre systems.

·  Computer literate with the ability to compile and submit monthly and annual reports, and to monitor and trend operational characteristics (load, capacity, environmental conditions etc.) Good working ability on Microsoft Office Products.

·  The ability to learn quickly and to gain maximum benefit from extensive training and development programs aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term.

·  Availability to work shift and to provide emergency cover as required.

·  Organized, able to effectively prioritize and deliver within a dynamic and high pressure, business critical environments

·  Self-motivated, with ability to work on own initiative